GENERAL
These Terms and Conditions govern your use of the website bigroiglobal.com operated by STRONG KNOT LIMITED:
Company number: 12447823
Registered office address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ
Office address: 43 Broad Street, Hereford HR4 9AR
Phone: +442038861470
Email: contact@bigroiglobal.com
Terms and Conditions for the supply of marketing services by STRONG KNOT LIMITED are binding on every user.
These Terms and Conditions apply to all agreements concluded between the Company and the Client to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
GLOSSARY
For the purposes of these Terms and Conditions, any references to “we,” “our,” “us,” and any similar pronouns will specifically refer to STRONG KNOT LIMITED, herein referred to as “the Company.” This clarification is provided to eliminate any ambiguity regarding the interpretation of the terms under which the Company offers its services. Similarly, references to “you,” “your,” and any analogous terms shall unequivocally identify the recipient of our services, herein referred to as the “Client” or “User.” This precise language ensures clarity and precision in the delineation of roles and responsibilities within this service agreement.
Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties. If those duties are introduced or changed after the conclusion of an Order, the company has the right to adjust the agreed prices accordingly.
Unless otherwise expressly stated, all prices shall be exclusive of costs for the acquisition of Intellectual Property Rights for materials to be included in marketing materials.
The price stated in the Order shall be an estimate only. Services shall be invoiced in accordance with the actual work required to undertake the Services requested by the Client. Any work deemed excessive may be subject to an additional fee on top of the standard rate.
While every effort is made to ensure the accuracy of cost estimates, the company reserves the right to change any estimate in the event of error or omission.
Payment of the invoice is required for the commencement of the services. The Client has the option to pay the invoice in full or opt for an installment payment plan if such an arrangement is preferable. The terms of the installment plan, including the number of installments, amounts, and due dates, will be clearly outlined in the invoice or a separate agreement provided by STRONG KNOT LIMITED.
The Client is obliged to adhere to the payment schedule as agreed upon. Failure to make timely payments, whether in full or in installments, may result in the suspension of services and accrual of interest on the outstanding amount at the statutory rate. STRONG KNOT LIMITED reserves the right to issue reminders for overdue payments and may impose an administrative fee for late payment, as stipulated in the terms of the service agreement.
STRONG KNOT LIMITED may, at its discretion, offer refunds in cases where the Services have not been rendered in accordance with the agreed terms and conditions, subject to the following conditions:
– The Client must notify STRONG KNOT LIMITED in writing of their request for a refund within 14 days from the date of the service delivery, detailing the reason for the request.
– Refunds will only be considered if STRONG KNOT LIMITED determines, in its sole discretion, that the services were not provided in accordance with the terms of the Contract.
– Any request for a refund will be subject to a thorough review by STRONG KNOT LIMITED, which includes an assessment of the services provided and the reasons provided by the Client for the request.
– Refunds, if granted, will be processed within 30 days from the date of approval of the refund request.
STRONG KNOT LIMITED guarantees that it will provide the Services with reasonable care and skill, and that it will comply with all established deadlines for the execution of the Order (however, any such dates shall be estimates only and time shall not be of the essence for the provision of the Services).
STRONG KNOT LIMITED is not responsible for any delays caused by force majeure or the failure of the Client to provide accurate physical or online delivery instructions.
We have the right to make any changes to the Services which are necessary to comply with any applicable law.
The company has the right to use the Group Company or other subcontractors to provide the Services. We are always responsible to the Client for the performance of the Services as if it provided them itself.
In order to facilitate the execution of the Order, the Client must provide all necessary technical information and assistance. The Client is responsible for the accuracy and relevance of the information provided.
The Client is obliged to immediately inform the company of changes in domain names, sites, technical setup, and any other material information regarding the technical infrastructure which may affect the Services delivered by STRONG KNOT LIMITED. If the Client fails to undertake these acts, we are entitled to invoice for the Services that we has supplied and the remaining Services specified in the Order whether or not the company has been able to deliver them.
The Client shall indemnify and keep indemnified fully against all liabilities, costs, and expenses whatsoever and howsoever incurred by the company in respect of any third parties as a result of the provision of the Services in accordance with the Order which results in claims or proceedings against.
The Client undertakes to comply with all applicable rules, regulations, codes of practice, and laws relating to its use of the Services.
The company requires that prior notice be given for any alterations relating to the Client’s website(s) that may affect the services supplied.
STRONG KNOT LIMITED is not liable for any loss or damage that may be incurred by the Client, regardless of whether they were incurred directly or indirectly:
– any indirect losses arising under or in connection with the Contract, even if was aware of the circumstances in which such losses could arise;
– lost profit;
– loss of expected savings;
– loss of business opportunities or goodwill;
– data loss;
– fraudulent clicks on any of the Client’s accounts managed by STRONG KNOT LIMITED.
STRONG KNOT LIMITED is not liable for downtimes, interference in the form of hacking, virus, disruptions, interruptions, faulty third-party software, search engines, or websites on which a service is dependent, or other deliveries from a third party.
STRONG KNOT LIMITED is not responsible for any changes made without prior notice by the Client or a third party hired by the Client to domain names, websites, links, technical settings, etc., and affecting the Services provided by STRONG KNOT LIMITED.
We shall not be liable for any delay or inconsistency in performance due to changes made to the standard terms, search criteria, browsing policy, or other matters beyond the control of the company. The company reserves the right to make changes to the Services as a result of the same.
The company is not responsible for Services related to search engine optimization, link building, advertising, banners or sponsorship that results in a minimum number of views or search frequency for relevant words or otherwise.
The company is not responsible for any loss of business or reputation as a result of an advertising campaign or press release.
If the Client does not comply with the recommendations provided by STRONG KNOT LIMITED, is not liable for any failures that the Client has experienced in relation to the Services.
Neither party shall be held liable for a Force Majeure Event.
If the Client proves that the Services are delayed or not in accordance with the Contract, STRONG KNOT LIMITED is obliged to correct or re-deliver them at its discretion without undue delay. If the Services still do not comply with the Agreement, the Client has the right to cancel the Order, provided that the violation is material.
Complaints about the delay or non-fulfillment of the Order must be filed immediately, as soon as the Client becomes aware of this. If the Client does not report the defect to within 48 hours, the Client is deemed to have accepted the Services and is not entitled to claim remedies.
The Client confirms that the Third Party Services will be governed by that third party’s Terms and Conditions and that the company cannot provide any warranties in respect of the Third Party’s Services and will not be liable to the Client. Third-Party Service Providers may provide Clients with their own warranties, and the Client must ensure that such warranties are appropriate for the Client’s business purposes.
The Client’s last remedy is limited to the cancellation of the Contract.
The Client is responsible for ensuring that it has the right to use any Intellectual Property Rights. The Client is responsible for ensuring that the content of the Materials provided or approved by the Client does not violate the law, the norms of decency, marketing rules, or any other rights of third parties.
If these materials are contrary to the listed norms, the Client undertakes to reimburse for all losses, damages, and expenses.
STRONG KNOT LIMITED reserves the right to reject and remove such material without any liability. In addition, we have the right to cancel the Order.
A Receiving Party shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, or initiatives that are confidential, as well as any other confidential information relating to the business of the Disclosing Party, its products, or services that the Receiving Party may receive. The Receiving Party shall limit disclosure of such confidential information to those of its employees, agents, or subcontractors who need to know it to fulfill their obligations under the Contract.
During the term of the Contract and for the period ending 5 years from the date of its conclusion, the company undertakes to exercise the same care.
These obligations do not apply to any information that is or becomes publicly available other than as a result of a breach of this Contract.
The term of the Contract is set at the beginning of the term and may vary. The contract is automatically extended for the next term equal to the previous term, unless and until one of the parties notifies the other party of its desire to terminate the Contract after the current year, by sending the other party written notice at least 30 days prior to the expiration of the Contract.
Either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party:
commits a material breach of the Contract and fails to remedy that breach within 30 days;
becomes or is insolvent or unable to pay its debts;
STRONG KNOT LIMITED has the right to terminate this Contract without notice in the event that any of its fees for the Services are not paid in accordance with these Terms and Conditions.
Upon termination for any reason, the parties shall, without undue delay, return all materials received from the other party in accordance with the Contract.
The Client is not entitled to transfer all or any part of his rights or obligations under the Contract and these Terms without the prior written consent of STRONG KNOT LIMITED. In turn, the company has the right to subcontract any of its rights or obligations under the Contract and these Terms.
STRONG KNOT LIMITED reserves the right to modify or discontinue the Services, either temporarily or permanently, with or without notice to the Client. The company shall not be liable to the Client or any third party for any modification to or discontinuance of the Services, except for the return of any prepaid sums for services that were paid for but not provided.
The failure of either party to enforce or exercise any right under these Terms, at any time or over any period, shall not be deemed a waiver of those rights. Such failure shall not prevent a party from enforcing or exercising the right at a later time.
Should any provision of these Terms be found illegal, invalid, or unenforceable under applicable law, such provision shall be effectively severed from these Terms. This severance will not affect the legality, validity, or enforceability of the remaining provisions.
The company and the Client are obliged to try to resolve any disputes arising between them through negotiations, provided that either party is always entitled at any time to use any other remedies.
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom, without reference to its principles of conflicts of law. Any disputes, controversies, or claims arising out of or in connection with these Terms or their breach, termination, or invalidity shall fall under the exclusive jurisdiction of the courts of the United Kingdom.